Returns & Exchanges
Worry-Free Shopping
We want you to love every purchase from The San Francisco Marathon store .If for any reason you don't, most items can be returned or exchanged within 30 days of delivery for a full refund. If you wish to return or exchange an item for any reason other than damaged, defective or incorrect items, you will be responsible for sending the item(s) back at your expense.
To be eligible, merchandise must be in original condition — unworn, unwashed, and with all tags and labels attached.
Final sale items: Clearance, customized or dated merchandise are final sale and cannot be returned or exchanged.
Damaged, Defective, or Incorrect Items
If your return or exchange is the result of an error — such as receiving the wrong item, the wrong size, a manufacturer defect, or damage sustained during shipping — we'll cover the return shipping cost and provide a prepaid shipping label. Email merch@thesfmarathon.com so we can make it right.
How to Return or Exchange by Mail for Web Store or Event Registration Orders
1. Email merch@thesfmarathon.com with your order number and the item(s) you'd like to return or exchange.
2. Our customer service team will guide you through the process
3. Pack the item(s) and ship them back to us. We recommend using a tracked shipping service — returns are the customer's responsibility until they reach our warehouse, unless we provided the shipping label.
How to Return or Exchange by Mail for In Person Purchases
1. Email merch@thesfmarathon.com with your proof of purchase and the item(s) you'd like to return or exchange.
2. Our customer service team will guide you through the process
3. Pack the item(s) and ship them back to us. We recommend using a tracked shipping service — returns are the customer's responsibility until they reach our warehouse, unless we provided the shipping label.
How to Return or Exchange in Person at the Event Expo or Finish Line
For items purchased through the online store, bring the packing slip you received with your order and the item(s) you wish to return or exchange to the San Francisco Marathon Expo or Finish Line Merchandise tent during race weekend. Expo hours and locations can be found on the race website.
Items purchased during the event can be exchanged or returned during store hours at the Expo or at the Finish Line Merchandise tent, so long as the replacement items are available.
Lost or Missing Packages
If your package has stopped moving. Carriers sometimes experience delays, and packages frequently arrive after tracking stalls. If your tracking shows no movement for 7 days (domestic) or 30 days (international), email merch@thesfmarathon.com with your order number and we'll declare the package lost, then reship your order at no charge or issue a full refund — your choice. We handle any claim with the shipping carrier; you never need to file one. To be eligible, report lost shipments within 30 days of the ship date so we can file carrier claims on time.
If tracking shows “Delivered” but you can't find your package. Carriers occasionally scan packages as delivered before they arrive. Please allow 2 business days, check with household members, neighbors, your mailroom, or front desk, and confirm the shipping address on your order confirmation. If the package still hasn't turned up, contact us within 7 days of the delivery scan and we'll work with you to make it right — typically with a one-time courtesy reshipment to a different address or refund, resolved on a case-by-case basis.
Incorrect addresses. Orders returned to us because of an incorrect or incomplete address provided at checkout may be reshipped at the customer's expense. No return will be provided for orders lost due to an incorrect or incomplete address provided at checkout. Please double-check your shipping address before completing your order
Processing Times
• Returns and exchanges submitted by mail are processed within two to three weeks of delivery to our warehouse.
• Refunds are issued to the original form of payment and typically appear on your billing statement within 7–10 business days after being issued.
• Refunds for Registration orders will be issued on a case-by-case basis.
• Exchange item(s) ship to the address provided on your original order. You'll receive an email with tracking information when your exchange ships.
Contact Us
For all return or exchange inquiries, email merch@thesfmarathon.com. We keep it simple so you can shop with confidence.